Yealink Device Management Platform

via platform device manager
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well kick things off welcome to todays webinar on yay links device management platform my name is Scott young and I am the major of products and services here at Loa computer products so today were going to have a bit of a run through of Yellings device management platform and well have a look at the on-prem and the cloud-based solution all right so what well do is well have a look at their why DM or the Galant device management system which is there on Prem service and well also have a look at the yelling management cloud service which is the hosted variation of the platform which is hosted by a link well have a look at a run through or a product overview of the device management system well have a look at what devices are supported what are the system and well also run through some of the product licensing and M pricing structures for a device management platform all right so what yelling call their ydm or the yelling device management system is the on premise variation of the device management platform this can be installed on your own server or your own virtual machine that you have running in your organization or if you want to you can also install it into a cloud-based service such as AWS or something like that the platform runs on a Linux operating system and it requires a license to be installed to be able to utilize the system like the cloud service which Ill go into a bit more detail in a second when you are using the on-prem service because it does have your own unique URL that youre using for the device management platform the actual phones or devices I should say wont connect to your device management platform by default so you do need to point or direct your phones to your ydm and this can be done via DHCP options 66 or something similar or what it could do is actually use Yellings rps service to redirect the phones back to your on-premise device management system if you wanted to as well okay looking at the ymcas or the yelling management cloud service which is basically just yelling device management platform but its hosted by a link in the cloud so this system actually has two components to it it has a device management platform and it also has the RPS service so for all of you who have been using the IPS service for quite some time you would have noticed their mid last year yelling upgraded the platform and moved it from their old RPS platform into the new device measurement platform and sorry and okay so the plot the on premise system sorry the cloud-based system comes in two different variations it comes within the basic and the advanced versions now well go into the differences between the two in a couple of slides time now just a couple of things to note here so the the ymcas is actually hosted out of the US theres no hosted version of this in australia or in asia at this point its all hosted all hosted out of the US sorry quickly just put myself on dandy which I forgot to do all right so now when youre using the the ymcas if you are using Yellings RPS service you cant actually add devices to both systems so if you are using Yellings up here service and you do want to use your Lynx hosted YMCA service youll actually have to remove the max from the RPS service and then add them into the ymcas service now unfortunately also theres no easy migration path to move devices from yelling set up your service to the ymcas so the only way to do this would be to actually export the max that you have currently uploaded into the RPS service and then export them and upload them into Yellings why MCS system okay so now looking at the two different variations of the YMCA service so we have the basic version which gives you the full device management platform it allows you to perform provisioning tasks it has timing tasks which can be used to schedule firmware upgrades phone reboots configuration updates and things like that it also includes phone monitoring as well as QR way reporting so the QR reporting can be used to to look at jitter packet loss and and things like that that that can be reported on against the phones after phone calls and with the advanced version you obviously get everything that was in the basic version plus you get more detailed course statistics so be able to say who calls or where calls originated from where they were directed to we have advanced device Diagnostics as well so we can remotely pull logs from phones we can remotely take packet captures from phones and things like that and then we also have alarm management capabilities as well so what we can do is actually sit up trigger points for for certain alarms for instance like a you know for registration fails on a particular handset we can configure alarms with emails being sent to administrate in administrators to alert you that a phone has lost registration all right now well just take a quick look at what you can do in the device management platform so like Ive gone over we you know we can obviously manage devices we can create groups of devices as well we can remotely control the phones when we say that we really talked about here as in remotely rebooting

phones remotely registering the account or D registering the account being able to take packet captures and things like that the timing tasks are being able to schedule certain events to take place which could be upgrading firmware practice of folding phones if you had to updating configuration files and things like that remote diagnosis of phones so being able to do packet captures being able to tilt it call statistics and check whether theres packet loss and things like that the service analysis so same thing or a similar thing being able to look at packet loss and and check call quality and things like that and then we also have obviously the batch deployment so being able to deploy a number of phones simultaneously being able to push templates push configuration files push firmware to a batch of phones and also we have the ability to actually create multiple administrators on the on the system and you know Ill go through some of these features in a bit more detail as we move through the slides all right so just looking at the device management platform in a whole so these are the the key components of the device management platform and what we can what we can do with it for starting on the left-hand so Ive got the account management so what we can do is actually create accounts on the device management platform and actually peer those accounts to devices so we can create SFB or teams accounts we can create accounts and for all those people out there that are actually using a lynx pcs or video conferencing solutions we can also create YMS accounts cloud accounts and h.323 accounts as well and then we have the device management component where we will itll list all the devices that you have connecting to your YMCAs or or on-prem ydm system we can manage firmware and also rearrange resources here as well now in terms of the device configuration so theres a few different ways in which we can create configuration templates for our these devices so we can do it based on that and individual model we can do it based on a group of devices and that group of devices can contain different models as well we can do a based on an individual MAC address and also we do have global device parameter settings that we can utilize as well now the ymcas slash ydm can also be segmented into different sites I could do have multiple sites that may need different configuration templates we can do this also and we can manage devices based on different sites and then we have the device diagnostic component to it as well as the task management so being able to schedule or manually implement specified tasks so once again there might be upgrading firmware scheduling a configuration update that gets pushed their phones after hours making we also can report on those executed tasks as well now on the dashboard of the ydm its quite a graphical dashboard so we can tell you the live running state and also give you live call stats on the dashboard as well and then we also have the alarm management so being able to trigger or call sorry configure different alarms which then trigger events such as emailing administrator once that alarm has been triggered as well as the system management component where we can create different users / administrators and give them a different different permission levels and what they can do on the device management platform alright so starting with the basic feature which is basically provisioning phones and what most people we use a device management platform for so what the ydm can do is actually host the configuration files or can also do a similar task to what Yellings current RPS does and it can redirect your phones to a different HTTP HTTPS tftpd FTP type server where the configuration files for your phones are being hosted okay and once again when you are deploying phones you can point the phones to your on-premise YTM via DHCP or via Yellings RPS service now when were talking about the phones now Im not sure if you are aware but when phones first boot up what they would do is actually connect to Yellings RPS service slash device management service upon boot and look for a configuration file so that for those of you who have utilized Yellings RPS service for many years once a phone phone first boots it will connect to Yellings our peer service if the MAC address of that phone is on that is configured on that service it will then read the redirect to your pre-configured configuration server where the switch the server is being used to host configuration files now same thing for the ymcas so the phone will connect to that by default now like I mentioned earlier on you cant have the same MAC address on rps and on the Ys YMCAs otherwise there will be a conflict so nearly neat it can only be on one or the other and by default it will utilize the RPS before the ymcas so not your wire currently using it on a device on a PS that will need to be completely removed from the RPS before you can figure it on the why why MCS okay looking at the account management so as stated earlier you can actually configure users on the Y ydm so we can configure user accounts for scoffer business teams sip users why MTS cloud and h.323 users for Yellings BCS devices we can

then assign those user accounts to a single device or multiple devices so once you actually pair a user account to a device those user credentials get pushed to the device along with the if were talking about sip the SIP registration details and that device will then go out and try and register on that sip server okay looking at the device remote control so being able to register accounts on your devices and also deed we just dont or unregister most devices from that sip server as well the ability to actually update configuration files as well as upgrade firmware we can push resource files out to devices as well so when we talk about resource files were talking about like daylight savings templates were talking logos for phone background images screen savers things like that we also have the ability to factory reset devices from the platform as well as reboot devices as well now if youre using a Skype for business or teams or 3cx even we can also change the user status from the ymcas as well so if you want to put a user on the indy or you want to change this at is two away or at lunch you can do that from the platform as well all right cant registration so here is basically just a screen shot of creating user accounts in the ydm and then pushing those accounts onto devices that you have connected to the ydm as well alright configure and firmware upgrading now what we can do is manually push configuration files out to your devices as well as obviously firmware files as well or alternatively what we can do is actually schedule these tasks so if we want to push a new version of firmware out to a fleet of devices out there on your um your customers premise what we can do is schedule that for out of hours and when the when your customers come back in the morning their phones will be up and running with with new versions of firmware alright once again a similar thing but this time with the resource files so we can manually push resource files out to devices or we can do that via a scheduled task okay so again for factory setting devices or rebooting devices this can be a manual task that you do on each device or we can also schedule this to take place at a later later date or time all right so on the YMCA or ydm platform what we can also do is we can manage particular firmware and resource files so what we can do is actually upload firmware into the device management platform so were not actually telling the phones to go and pull firmware from a different server what were doing is actually uploading the firmware or the resource files into the ydm flat platform and then pushing the firmware out to those devices from that platform then once again we can do that manually or we can schedule a future data time to do that now looking at the different templates we can create for your devices so when were talking about phones we can actually create configuration templates on a per device model so what we can do if you have a fleet of t40 successors for example you can create a specific configuration template only for your t40 successes now a great thing about this Im not sure if you guys have have done much with yelling some configuration files in the past but as you know if you dont know they are a text type document that you need to go through and and and enter different parameters based on the on the features that you require but what we can do through the ydm is actually it gives you a graphical interface that you can use to generate those configuration templates so it makes it a lot easier to manage now if you dont like the idea of doing it through a graphical interface you can also type out on the screen the parameters that you want set in your template or you can actually upload a template as well if you do have a configuration file that youve used elsewhere you can upload that into the system as well all right so as well as creating a configuration template on the per device model we can also do it with a group of devices as well so those groups of devices can be different models it doesnt really matter and we can also add and remove devices from groups at any time as well and again creating those configuration templates we can do it via the graphical interface or we can do it via text editing or we can upload a configuration template as well all right if we do have all you do have unique requirements for a single phone rather than doing it via a device or by a group we can create a specific configuration file purely for an individual photo based on the MAC address of the phone we can create a configuration template for that MAC address and that configuration file will only be pushed and used through that device with a matching MAC address all right looking at the sites so when using the the ydm as I am I mentioned earlier you can actually segment this system into different sites so if you do have for instance a location in Melbourne that has different configuration requirements then your warehouse that you have in Brisbane then you can create different sites and assign different templates

to those sites now those sites can also have different scheduled tasks and things like that as well all right tasks so giving you the ability to actually push configuration updates firmware updates to phones rather than doing this manually or having to be there out of hours to push a firmware configuration update updates to phones we can actually schedule these tasks for edit hours it actually gives you a status of the task once its run as well.when will also tell you if theres an error during that at task okay looking at the graphical dashboard on the platform as well so it actually gives you real-time stats so tells you the number of devices that are registered the types of devices that are registered as well it also tells you what devices are online tells you where the devices have gone offline for some reason as well and also whether theres registration issues all the devices are registered or not registered thats just an easy way to have a quick overview of the devices that you are managing using this platform okay so as mentioned we can also pull call stats from your devices so we can actually click on a particular device and we can pull the stats from a previous call so if you did have a call from one of your customers who reported call quality issues they can give you a date and a time of when the court took place you can easily pull up that call from within device the device manager and you can try and work out where those issues were now some of the call stats that there are showing which Ill just show on the next slide actually is you know jitter type information including packet loss as well it gives you the where the call originated and their remote location as well so its your local in your remote URI of the calls it gives you the starting time gives a duration so quite a bit of information there on the actual course that from that from that call and as you can see in the top right hand side as well it gives you an overall rating of the quality of the call so theres a few different all the way that the system rates calls so weve got a call quality as good average or poor okay so now this is another part of the YTM this is really handy for administrators especially if you do have customers out there that are having particular issues with their devices so the ydm allows you to actually remotely run a packet capture on the device it allows you to export system logs from the the phone actually allows you to pull recording files from the phone as well so if I do have call quality issues and they cant really explain where the issue was obviously we can we can say that from a packet capture but we can also you know quickly and easily listen to recording in and find out what I was talking about in terms of the on when they said call quality issues where is mumbling or study cuz something that they that they heard on the call so this is part of the of the platform is really quite handy and it gives you also the local IP address of the other device on the network as well all right alarm management so theres free different types of alarm levels so weve got general major and severe we can configure the alerts that get sent out based on the actual level of the alarm so we might just skip over the general alarms let them let them go through but if there is a severe alarm then we want to hear I will receive a message to see where the issue has taken place over for instance a registration failure and the device if registration goes down we can configure the system to send an alert out to the administrator alright system management so the ability to create multiple administrators and then assign particular function permissions to those administrators so if you want to have if you have a junior admin that you want to be able to create accounts on the system and thats it so what we can give them access to that part of the platform or if we have support people that you have there anyone give them access to the device diagnostic section only then we can do that by giving them particular permissions on the platform all right so the devices that are compatible with Yellings device management platform is pretty much every yelling device so all the the t19 and all the t2 t4 and t5 phones are all supported including the the conference phones and their deck phones now you can see there on that list that I only got the W 60 B but that is where all the SIP registrations and things for your deck handsets are configured to theres no need to have the actual all handsets available on the platform disturb a station is enough we also have all the s FB and teams models there as well and for those that are using Yellings video conferencing systems we can also connect the vc 200 500 880 to the device management platform as well now one of the major issues that we do see with people using yet links ydm is using incompatible firmware so if you are going to use the on premise or the cloud-based ydm platform you need to make sure your devices your phones

for instance are using a compatible version of firmware so majority of the t 19 T 2 T 4 and the low NT 5 Series phones they need to be on 83 that server got 30 or higher now there was a early version of the 84 firmware that wasnt supported I think that may have been a mistake from yelling and theyve forgotten to add support thats now been fixed with Yellings latest version of the 84 firmware so we need to be using yeah 83 or later or the newer version of the 84 firmware to support or to have those phones connect to the ydm now looking at the t5 series in the conference phone since 83 or 84 well be fine and its got for business we need to have version 9 or higher as well so that yeah that is definitely a common problem so people will call in and theyll be asking why their devices arent showing up in the device management platform and that is the reason now when you add a MAC address to the YMCAs for instance once the phone boots up and does connect to it it actually does give you a status with the phones online or offline and a lot of times if you are running incompatible or older versions of firmware then the device will always show is offline so its definitely a common problem and then also if you are running an on-prem version so if you do point your phones to the URL of your on-prem YTM service and youre finding that devices arent showing up in the devices list then please do check your firmware now what Ill just mention quickly actually is with the on-premise version of the ydm when you do point your phones whether its via our PS or via DHCP options 66 or something equivalent your phones will actually automatically appear in the device management list you dont need to actually add the Mac of address of a device first they will actually all appear automatically once you point the phones to your YTM whereas with the cloud edition you need to actually add the MAC address in manually and then your phone will connect to the ymcas okay to finish things off well have a quick look at the product licensing and also the pricing of the products so theres two variations of the cloud-based service that was the basic and the advanced so theres three different license types so theres under a thousand devices which is actually free for or everybody to use so if you are happy with the basic features of the ymcas service you are using under a thousand devices or up to a thousand devices then you can use his service for free if you have over a thousand or between a thousand and five thousand devices then youll be paying five dollars per device per year to utilize this service and if you have it more than five thousand thats four dollars per year per device now if you do need the advanced functionality of the way mcs less than a thousand devices is five dollars fifty per device per year a thousand to five thousand devices is nine dollars per device per year and then greater than five thousand is seven dollars fifty per device per year now with the on-premise solution theres no free version for this now we do have the ability to potentially get trial versions of this for you but if you are happy to trial the ymcas then I can tip it up you know in a matter of minutes if we if you do want to troll the on-premise version that I do have to submit a request to yelling to to set that up and get a license for you now when you are purchasing the YTM on-premise variation you do need to purchase initially a minimum of a hundred devices through the initial out or price of this to utilize it would be four hundred dollars and then you can purchase licenses in multiples of ten there after that and thats a one-off cost as well as no its on a yearly cost its just a one-off purchase okay guys thats just about it all right if you do have any questions please do you can either raise your hand Im not gonna mute you or you can write some questions under the the chat section and Im happy to read them out and and answer any questions so that I can do you you know if any of you guys do want to trial the ymcas please send me an email to my email address is scott dot young at alloy dot-com Durai you shoot me through an email and I can set up a YMCAs account for you and as long as its under a thousand devices we can set it up and you wont pay a thing you you okay Id give you a couple more minutes to say if anybody does have any questions now todays webinar was obviously a bit of a sales overview of the platform what I will look at doing is doing a more in-depth technical webinar on the platform in the next three to four weeks we will actually go over and demonstrating creating templates and adding devices and things like that so I do looking at for the email from early on for that webinar okay guys if theres no questions well wrap things up I appreciate everybody joining this afternoon thank you for your time and Ill speak to you also thank you

tags:
Yealink, Alloy, Device Management Platform
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